Refunds prior to arrival, excluding confirmed expenses

Flexible hotel conditions: refund before check-in, excluding confirmed expenses


03/25/2024 02:57

It is possible to receive a refund before checking into your room, with the exception of costs associated with pre-ordering special meals or other services, which must be confirmed by the hotel. The Minister of Culture and Tourism of the Kaliningrad Region announced this in his Telegram channel.

The Minister explained that the consumer has the right to cancel a booked room at any time, whether due to lack of desire to travel or postponement of a vacation, in accordance with Clause 30 of the Rules for the provision of hotel services in the Russian Federation. In such situations, you must submit an application to the hotel. If a tourist’s rights are violated by a hotel, the tourist has the right to contact Rospotrebnadzor.

In connection with the tragedy that occurred at Crocus City Hall, the Russian Ministry of Economy recommends not charging fines when considering applications from tourists who have booked hotel rooms in Moscow and the Moscow region. Let us remind you that on Friday, March 22, there was a shooting at visitors to Crocus City Hall in Moscow.

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